Job Description

Vacasa is seeking hard-working, energetic employees to maintain their portfolio of vacation homes. Responsibilities include maintaining homes and housekeeping, which includes deep cleaning, organizing, stocking amenities, and corresponding with the local and central management teams. Hours vary weekly and seasonally based on business needs.

Responsibilities

• Assist with operations in assigned location managing a specific portfolio of properties
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Conduct regular inspections prior to guest and owner arrivals
• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Resolve escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager or peers when necessary

Requirements

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

Benefits

• No benefits