Job Description

Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership.

Responsibilities

• Manage strategic partnerships with clients
• Pinpoint opportunities for enhancing customer performance using data analysis
• Cultivate collaboration among affiliated clients
• Serve as a reliable advisor to clients
• Craft and deliver narratives on product utilization to illustrate ROI to clients

Requirements

• 2-5 years of experience in healthcare or relevant industry
• Exposure to healthcare organizations
• Strong written and verbal communication abilities
• Excellent organizational, project management, and time management skills
• Strong relationship-building, teamwork, and collaboration capabilities
• Strategic thinking with robust analytical skills
• Experience with CRM tools
• Experience with SaaS or EHR is advantageous

Benefits

• No benefits