Curri is seeking a Director of Service Operations to lead their service and support teams, driving operational excellence and setting standards for customer and driver engagement within the construction logistics platform.
Responsibilities
Develop and execute a growth strategy
Design and manage a high-performing service operation
Set data-driven goals and KPIs
Monitor performance and solve problems
Lead and grow a team
Gain a deep understanding of the business
Partner with other teams to improve tools and experiences
Drive innovation in customer and driver support
Leverage AI and automation
Requirements
Bachelor's degree or equivalent experience
5+ years of experience in fast-paced environments
Strong operational instincts and analytical skills
First principles thinker
Proven track record leading service organizations
Excellent people leader
Systems thinker
Comfortable with ambiguity and high expectations
Strong data skills
Clear and effective communicator
Proficiency or familiarity with SQL is a plus
Experience in logistics or on-demand marketplaces is a bonus