Job Description

PagerDuty seeks a Principal Product Manager to lead incident management, focusing on core incidents and real-time chat experiences. This role involves defining how responders engage with urgent work, shifting from reactive workflows to AI-augmented resolution, and owning the vision for collaboration surfaces. The ideal candidate will shape the future of intelligent incident management.

Responsibilities

• Lead the vision, strategy, and roadmap for core incidents experience
• Own the Chat Experience across collaboration tools
• Partner with AI-first organization to define and ship AI Agents
• Drive adoption of proactive, context-rich, and automated workflows
• Collaborate with teams to turn customer pain points into solutions
• Define and measure success through adoption, customer satisfaction, and experience quality

Requirements

• 5+ years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching Slack apps
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to lead high-impact product initiatives
• Excellent collaboration and communication skills
• Bachelor’s degree

Benefits

• No benefits