Job Description

Notion is seeking a customer-focused leader to head the Global Customer Success team, reporting to the Global Head of Sales. The role involves leading a global team to drive customer adoption and expansion, aligning with company goals, and enhancing customer engagement.

Responsibilities

• Develop and implement customer success strategies
• Manage and develop a global customer success team
• Build alliances across teams to improve processes
• Meet with enterprise customers to develop success strategies
• Monitor customer health metrics
• Gather customer feedback to drive product improvements
• Utilize customer success management platforms and tools

Requirements

• 10+ years experience leading go-to-market functions in SaaS
• Track record of delivering customer and business outcomes
• Experience managing global teams and diverse customer bases
• Customer-centric and a champion for customers
• Data-driven and able to set performance indicators
• Operational rigor and systems thinking across the customer lifecycle
• Ability to nurture and expand teams worldwide

Benefits

• No benefits