CUSTOMER EXPERIENCE MANAGER

Tenstorrent
Full-time
Boston, Massachusetts, United States; Santa Clara, California, United States; Toronto, Ontario, Canada
$100k - $500k
Posted on 5 months ago

Job Description

Tenstorrent is seeking a Customer Experience Manager to drive customer success with their AI technology. This cross-functional role focuses on removing obstacles and accelerating customer success through exceptional interactions, from discovery to adoption. The role involves managing CX initiatives, resolving pain points, advocating for customers, cultivating relationships, building self-serve resources, and tracking CX metrics.

Responsibilities

  • Drive end-to-end CX projects
  • Resolve customer pain points
  • Advocate for customers
  • Cultivate customer relationships
  • Build self-serve resources
  • Track CX metrics

Requirements

  • 5+ years in CX or project management
  • Experience driving cross-functional initiatives
  • Experience in technical/hardware environments
  • Strong product instincts and data-driven mindset
  • Exceptional communication and stakeholder engagement skills
  • Ability to thrive in fast-paced environments

Benefits

  • No benefits