The Field Engineering Lead is responsible for rapid fault diagnosis and resolution of vehicle software and hardware issues to keep the fleet operational, overseeing field engineers and ensuring a quick response time.
Responsibilities
Lead on-site fault triage and resolution
Collaborate with Reliability Engineering team
Develop and enforce structured processes
Oversee and support field engineers
Ensure rapid response and resolution
Manage global operational handovers
Coordinate on-call support and shift coverage
Uphold strict safety and compliance standards
Continuously improve field engineering support
Requirements
Lead by example, guiding a team
Take full ownership of the field engineering function
Strong knowledge of vehicle diagnostics and repair processes
Skilled in process development and workflow efficiency
Excellent ability to coordinate with global teams
Deep understanding of safety protocols
Comfortable working in a fast-paced environment
Background in Automotive, DevOps, or Infrastructure is beneficial
Knowledge of ADAS and Autonomous Vehicle Technology is a plus
Experience in System Troubleshooting and Optimization is a plus