Job Description

This position is a key member of the CHeKT sales organization and is one of the customer’s primary technical contacts for product details and specifics, system design, training, project deployment, and installation evaluations. A sales engineer specializes in understanding the technological aspect of products and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of CHeKT’s products and services to customers in easily understandable terms.

Responsibilities

• Prepare and deliver presentations
• Assess equipment needs and determine system requirements
• Develop and present training courses
• Provide voice of the customer to product management
• Prepare cost estimates and site configurations
• Gain customer acceptance
• Maintain professional and technical knowledge
• Identify short and long term strategies
• Work with marketing to create technical content
• Approve tradeshow equipment configuration
• Create and maintain pre-sales engineering documentation
• Support project installations
• Provide post visit summary
• Communicate troubleshooting discoveries
• Collaborate with the sales team to onboard new clients
• Conduct comprehensive onboarding sessions
• Establish and maintain strong relationships with new clients
• Perform all other duties/responsibilities as necessary or assigned

Requirements

• Bachelor’s degree or equivalent industry experience
• Minimum 5 years of engineering / Technical Support experience
• 3 years “Business to Business” support experience
• Proficient with Microsoft Office core products
• Thorough understanding of networking
• Network+ certifications (or similar)
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control, and analog and IP camera knowledge

Benefits

• No benefits