Job Description

The Sustaining Engineering Manager role within the Connected Devices team will be responsible for directing and supporting a diverse team of engineers dedicated to analyzing and reporting on the trends in the field performance of Motive products. The candidate will have a diverse engineering background, with an emphasis on manufacturing and field support and should be a strong technical contributor with excellent leadership and communication skills.

Responsibilities

• Lead the Sustaining Engineering team in analyzing field performance of Motive products and responding to opportunities for product improvement
• Create tools and processes to aid in the analysis of field performance and implement reporting structures
• Lead failure analysis and corrective actions aimed at improving the quality of Motive’s products
• Work with Support and other teams to develop strategies to maximize the quality of products and improve customer satisfaction
• Provide feedback to development teams regarding optimal strategies for maintaining high performance products
• Recommend a clear path for improving the product functionality
• Standardize RMA process across CM’s to speed up the FA and root cause analysis

Requirements

• 10+ years of experience in the development and management of hardware and firmware projects
• Experience managing engineering projects that include multiple teams at multiple sites
• Experience in design engineering and manufacturing
• Experience in developing processes and tools in an engineering environment

Benefits

• No benefits