Job Description

The Trust & Safety Manager at DoorDash leads a team to improve the quality of operations through investigation of safety incidents, implementation of quality measures, collaboration, and people leadership. This role involves standardizing and scaling a high-volume operations team, identifying opportunities, and developing solutions to achieve organizational goals. The manager will be responsible for fostering team collaboration, employee development, and problem-solving, with an in-office presence required.

Responsibilities

• Lead the Community Response team
• Guide workforce management efforts and standardization
• Develop expertise in DoorDash processes
• Oversee skill and career development of team members
• Work with the Strategy & Operations and Product teams to problem solve and build solutions

Requirements

• 6+ years of experience in operations/support operations, adjudication, or high-volume case management, specifically in Trust & Safety
• Ability to identify trends and apply product and operational countermeasures
• Ability to operate autonomously while working with partners
• Unafraid of change
• Responsible and reliable
• Curious and detail-oriented
• Proficient in Salesforce, SQL and Google applications
• Direct experience working in Trust & Safety or crisis management

Benefits

• No benefits