Job Description

The Merchant Success Manager is responsible for a merchant's long-term retention, engagement, and overall satisfaction with DoorDash. You will cultivate relationships with SMB business owners while helping them craft a successful partnership with DoorDash.

Responsibilities

• Make outbound calls to existing merchants to upsell products and marketing spend
• Establish goals and KPIs for current DoorDash partners
• Advise business owners on promotions and spending to achieve revenue goals
• Communicate with merchants via phone and email to monitor progress
• Deliver and present quarterly business reviews
• Reduce churn and support new store expansions
• Collaborate with internal growth teams to identify products to pitch
• Travel as needed for in-person collaboration

Requirements

• 1+ years of experience in client-facing sales roles
• 1+ years of experience in Outbound Sales
• 1+ years of experience in business operations or related setting
• Experience using Salesforce or similar CRM tools
• Proficient in Google Sheets or Microsoft Excel
• Demonstrate empathy with customer needs

Benefits

• No benefits