Job Description

The Manager will lead the support/merchant experience team for Commerce Platform products. This role involves strategic planning, operational execution, team leadership, and process optimization to ensure high-quality merchant support and align with company goals.

Responsibilities

• Lead the Commerce Platform Merchant Experience team
• Develop and execute strategic plans for merchant support
• Manage day-to-day operations of the merchant success function
• Optimize support processes and scale systems
• Build and lead a high-performing Merchant Success team
• Collaborate with cross-functional teams

Requirements

• 6-8 years of experience in customer success, merchant support, strategy & operations, or consulting
• 1+ years of leadership experience
• Strong strategic mindset
• Operational expertise
• Excellent communication skills
• Familiarity with customer support tools
• Ability to thrive in a fast-paced environment

Benefits

• No benefits