Job Description

Chargezoom, a fast-growing SaaS fintech startup, is looking for a highly motivated and experienced Customer Success Manager to join their Retention Team to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through their intelligently designed software products and accounting software integrations.

Responsibilities

• Provide product support for customers after their first 90 days
• Engage with users who are experiencing issues to help resolve
• Educate clients on the Chargezoom platform features using GAAP best practices
• Provide clients with platform demos for specific features that may solve a pain point
• Ensure customers set their automations up in the most efficient way possible
• Identify gaps in the experience that causes confusion or possible churn
• Work proactively with customers who have decreased usage on the platform
• Collaborate with Product and Engineering team on escalations

Requirements

• +2 years of customer-facing experience, preferably at a SaaS company
• Track record for building and nurturing relationships with multiple stakeholders and customers
• Thoughtful verbal and written communication through a variety of channels
• Passion for supporting customers and helping them achieve their goals
• Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required

Benefits

• No benefits