Lead customer success team, ensuring clients achieve desired outcomes using services. Drive customer satisfaction, reduce churn, and ensure clients receive outstanding support. This is an in-office role.
Responsibilities
Develop and implement customer success strategy
Lead and scale customer success team
Establish customer success metrics and KPIs
Collaborate with sales, marketing, and product teams
Manage key customer relationships
Provide insights to product team
Develop and manage customer success resources
Forecast and report on customer success metrics
Requirements
Bachelor's degree in related field is a plus
5+ years of customer success leadership experience
Proven track record of leading customer success teams
Strong analytical skills
Exceptional interpersonal and communication skills