Job Description

The EnTec Operations Support team is looking for a Senior Technical Analyst to support corporate employees and contractors, bridging the technology gap. The role involves managing server configurations, SaaS tools, and end-user tools, with a focus on customer satisfaction and driving technical solutions.

Responsibilities

• Handle day-to-day operations and projects, including new hire setups and technical support
• Communicate effectively with end-users to guide them through issue resolution
• Act as a front line for Network and Security teams, understanding their limitations
• Escalate issues to tier 3 teams and collaborate on solutions
• Map and document processes, procedures, and improvements
• Work on projects related to Cybersecurity, HR, End User Engineering, AD/ADAS, and Vehicle Data Operations

Requirements

• Experience with Enterprise Ticketing/Tracking systems (ServiceNow preferred)
• Expert-level understanding of Windows, Ubuntu, and MacOS
• Expert-level understanding of Linux/Ubuntu and its impact on performance
• Framework knowledge of management systems (like Puppet)
• 5+ years of providing support and engineering
• Excellent written, in-person, and verbal communication skills

Benefits

• No benefits