KAYAK seeks a proactive and customer-focused Tier 1 Support Specialist to address customer inquiries, resolve issues, and ensure high satisfaction levels for enterprise-level customers.
Responsibilities
Respond to customer inquiries via multiple channels
Troubleshoot and resolve customer problems efficiently
Collaborate with internal teams to address customer questions and escalate complex issues
Identify trends in customer issues and bugs, documenting and reproducing them for further analysis
Contribute actively to team goals, share knowledge, and aid in documentation efforts
Work closely with companies as their primary support contact
Requirements
Passion for customer support
Strong communication skills
Experience in troubleshooting and problem-solving
Ability to work collaboratively with cross-functional teams
Empathy, diplomacy, and composure under pressure
Flexibility to work evenings and weekends
Familiarity with Amadeus GDS systems
Ability to learn new tools and technologies quickly