Job Description

The Professional Services Manager leads a team of Project Managers and Technical Engineers, overseeing a portfolio of projects, driving profitability, resource utilization, and team performance. This role involves managing customer satisfaction, meeting team metrics, and ensuring project alignment with organizational objectives.

Responsibilities

• Lead and manage a team of Project Managers and Technical Engineers
• Oversee a portfolio of concurrent projects
• Drive performance metrics
• Collaborate with stakeholders to establish project scopes and timelines
• Develop and implement resource allocation strategies
• Ensure projects adhere to governance and compliance standards
• Provide portfolio performance reports
• Foster a high-performance culture
• Manage customer relationships
• Collaborate with cross-functional teams
• Resolve project escalations

Requirements

• Proven leadership and people management skills
• Strong project management expertise
• Excellent financial acumen
• Exceptional communication and stakeholder management skills
• Ability to drive high standards in project governance
• Strong organizational and multitasking skills
• A customer-centric approach
• Bachelor’s degree in IT or equivalent experience
• 7+ years of experience in project management or professional services
• Experience managing technical teams
• Experience overseeing complex IT projects
• Certifications such as PMP or ITIL (preferred)
• Strong knowledge of Microsoft 365, Azure, and cloud technologies

Benefits

• No benefits