Job Description

The Team Lead will manage a team of customer care agents, improve customer experience, and collaborate with cross-functional teams.

Responsibilities

• Manage a team of customer care specialists
• Be accountable for US Internal Customer Care KPIs
• Identify pain points and drive improvements
• Collaborate with cross-functional teams
• Collaborate with BPO partners

Requirements

• Previous customer service experience
• 2+ years of team management experience
• Hands-on approach
• Charismatic leader
• Knowledge of e-commerce industry
• Experience in a start-up environment
• Solution-oriented and data-driven
• Willingness to travel
• Second language is a plus

Benefits

• No benefits