Job Description

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in-store experience during your shift
• Supporting product guides in delivering a world-class guest experience
• Championing floor leadership and exceptional guest experience
• Supporting the oversight and leadership of the floor
• Building community by actively sharing brand information and event specifics
• Coaching and providing feedback to product guides
• Supporting inventory management
• Communicating all company initiatives, policies, and priorities
• Leveraging all necessary tools to manage the store business operations
• Networking with potential partners
• Managing the opening and closing procedures for the store
• Answering store phones and responding to voicemails and store emails
• Rotating through areas of focus
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions

Requirements

• One or more years of leadership experience, and 1 – 2 years of retail experience
• Excitement by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• Passion for customer service and delivering an exceptional experience for guests
• Seeking and offering relevant feedback, coaching and development in the moment
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Strong time management skills and can prioritize and adapt to daily business needs in the moment
• Highly flexible and adaptable when faced with ambiguity
• Seeking the best solutions, with an unwavering commitment to do what is right
• Passion for your work is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Ability to lift up to 30 lbs

Benefits

• No benefits