Job Description

The Customer Success Team at SmithRx focuses on helping clients derive the full value of their PBM services. As a Clinical Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers via pharmacy benefit analysis and clinical consultation delivery. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for clinical pharmacy services.

Responsibilities

• Provide clinical expertise and insights on drug spend and utilization
• Provide superior clinical consultation and account management
• Analyze claims data to identify trends and cost savings opportunities
• Explain formulary and clinical program's value proposition to clients
• Support communications of formulary changes and program updates
• Recommend clinical programs for clients
• Stay current with market trends and provide clinical market intelligence
• Communicate drug information to clients and respond to inquiries
• Create and update clinical marketing materials
• Collaborate on clinical aspects of client quarterly reviews
• Incorporate treatment and practice guidelines into client presentations
• Analyze data and interpret drug benefit designs

Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
• Current and unrestricted Pharmacist license
• 5+ years of experience as a licensed pharmacist
• 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred
• 3+ years of experience in a client-facing role
• Executive-level communication and interpersonal skills
• Passion for customer experience and satisfaction
• Dedicated to solving problems collaboratively
• Self-driven, results-oriented work ethic
• Ability to take initiative
• Empathic communicator with a consultative approach

Benefits

• No benefits