Job Description

This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Responsibilities

• Partner with Account Executives to execute pre-sales activities
• Help customers achieve success by leading the technical and product sale
• Establish yourself as a trusted advisor to our customers
• Build and present highly interactive, complex and engaging customer product demonstrations
• Be Hands-on, high-energy, passionate, and a creative problem solver
• Take the initiative to identify and solve problems
• Contribute to the broader Twilio Solutions Engineering community

Requirements

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more areas: Backend, Web development, Experience building with REST APIs
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience
• Fluent in Portuguese, English and Spanish
• Based in EST

Benefits

• No benefits