Job Description

Kiva U.S. Operations Intern supports the Operations team in all aspects of the U.S. program, from borrower application to loan disbursal. The intern will screen loan applications, support borrowers, manage delinquency, improve processes, collaborate with partners, and contribute to cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.

Responsibilities

• Screen and approve loan applications
• Support borrowers via text and phone calls
• Manage borrower delinquency and create action plans
• Pilot process and infrastructure improvements
• Collaborate with U.S. Partnerships colleagues
• Take on additional cross-functional projects
• Collect and implement feedback from applicants, borrowers, and partners
• Source borrower stories and support impact storytelling
• Improve training materials

Requirements

• At least 21 years old by July 15th, 2025
• Able to commit to the full 6-month term
• Strong critical thinking and attention to detail
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized, able to work in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

• No benefits