SENIOR MANAGER, DEBIT CARD DISPUTES AND REG E COMPLIANCE
Intuit Credit Karma
Full-time
Charlotte, NC
$191,083
Posted on 5 months ago
Job Description
Build and manage a high-performing team handling debit card and ACH disputes, ensuring Regulation E and banking regulation compliance. Oversee daily operations, maintain regulatory compliance, and lead a team of dispute resolution specialists.
Responsibilities
Oversee Regulation E adherence
Stay updated on Regulation E changes
Build and lead a dispute resolution team
Oversee BPO partner relationships
Design and implement dispute resolution workflows
Partner with other teams on system enhancements
Maintain compliant SOPs and job aids
Manage customer escalations
Ensure accurate record-keeping
Work with QA team to address process gaps
Collaborate with monitoring teams for compliance
Respond to regulatory examinations
Assist with audit requests
Monitor and analyze dispute trends
Provide regular reporting to leadership
Requirements
8+ years in banking operations with dispute management focus
5+ years of team leadership experience
Expertise in Regulation E compliance
Experience managing outsourced BPO relationships
Understanding of FRB, CFPB, and FDIC rules
Understanding of payment card network rules
Experience at a neobank or fintech
Background in fraud prevention or risk management
Project management certification or equivalent
Experience with internal/external audit teams
Experience with digital banking platforms
Proven track record of process improvements
Excellent analytical and communication skills
Experience managing through high growth or transformation