Job Description

The Membership Associate processes and maintains documentation related to MSO participation and health plan enrollment. Inputs and updates client data in the customer relationship management software. Maintains accuracy of membership roster for select physician organizations. Independently administers several assigned responsibilities, ensuring excellent customer service for both internal and external clients.

Responsibilities

• Participate in daily membership process for clients & providers
• Compile and maintain current & accurate provider data in databases & systems
• Audit data, make changes with proper documentation
• Monitor practice & physician applications, follow-up as needed
• Communicate excessive timeframes for outstanding applications
• Process provider terminations accurately & timely
• Collaborate with practice coaches for enrollment data
• Communicate with practices for physician updates & information
• Maintain confidentiality of physician information
• Collaborate with MSO Operations Manager & Consultant for physician lists & payments
• Work with membership team & MSO Operations Manager to optimize processes
• Attend meetings as required
• Perform other duties as assigned

Requirements

• High School Diploma
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Excellent time management, project management, organizational and communication skills
• Ability to work independently and proactively
• Ability to prioritize work and manage multiple priorities
• Ability to interact effectively with external and internal customers
• Professional business manner
• Team player and collaborative working environment
• Adept with computers and software applications; aptitude for learning new technology

Benefits

• No benefits