Job Description

Xero is building a new AI-driven financial insights platform to empower customers with actionable insights, predictive analytics, and personalized recommendations. As a Technical Program Manager, you will play a pivotal role in driving the successful delivery of this platform, from conception to launch and iteration. The role requires a strong blend of technical acumen, leadership, and exceptional communication skills to navigate complex AI/ML development cycles and significant stakeholder engagement.

Responsibilities

• Lead planning, execution, and delivery of AI-driven financial insights platform
• Define program scope, objectives, key results, and manage timelines and resources
• Foster collaboration and alignment among diverse stakeholders
• Identify, assess, and manage critical risks, issues, and dependencies
• Develop mitigation strategies and timely resolution
• Communicate updates to all levels of the organization
• Translate complex technical concepts into understandable business implications
• Identify technical challenges, facilitate technical discussions, and ensure robust and scalable solutions
• Influence teams and stakeholders to achieve common goals
• Work closely with legal and compliance teams to ensure platform adherence to regulations

Requirements

• 5+ years of experience in Technical Program Management
• Proven track record of delivering complex, cross-functional software products
• Experience with AI/ML-driven product development
• Understanding of ML lifecycles, data pipelines, model training, and deployment challenges
• Exceptional communication and influencing skills
• Strong leadership and judgment
• Solid technical fluency
• Experience working in a fast-paced, agile environment
• Ability to navigate complex organizational structures
• Experience with financial technology (FinTech) or data-intensive products is a plus
• Degree in Computer Science, Engineering, or a related technical field; or equivalent practical experience

Benefits

• No benefits