Job Description

We’re looking for a Product Design Manager, Payments/Capital to join our Financial Services team. The Product Design Manager is responsible for leading a team to deliver high-impact outcomes on complex projects; focusing on team performance, driving execution, improving processes, mentoring team members and partnering with leadership to shape key initiatives.

Responsibilities

• Translates complex business objectives into clear, actionable solutions
• Identifies problems before they surface
• Brings strategic thinking to execution and problem framing
• Guides teams to solve abstract challenges end-to-end
• Proactively explores and integrates AI and emerging technologies
• Develops and communicates holistic design strategies
• Partners closely with product managers to lead problem definition
• Ensures user needs remain central throughout the product development process
• Demonstrates deep expertise in design system principles
• Leads teams in defining foundational components
• Evolves the design system
• Ensures design system scales with quality and consistency
• Provides mentorship and clear growth paths for team members
• Fosters a high-performing, motivated team culture
• Oversees project delivery
• Manages team workload and backlogs
• Establishes processes that drive efficiency
• Builds strong cross-functional relationships
• Maintains a high bar for quality, accountability, and shared success

Requirements

• 4+ years of industry experience in a people management role on a Design team
• Experience in matrix organizations
• Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• Acute self-awareness and deep empathy for both the customer and your team’s goals
• Tenured, evolutionary perspective on technology, product, and design practices
• Applied experience within the financial services sector, payment UX
• Strong service design foundations and a mindset of optimizing your design process for efficacy
• Appetite (and the skill) for working across all digital and physical manifestations of what we design
• Passion for mentoring executives, product managers, and engineers
• Excellent communication and data visualization skills
• Ability to bring internal stakeholders on your design journey
• Support your decisions with focus and brevity
• Deep curiosity and ability to consider product strategy and vision
• Experience with Agile design sprint methodologies, tools, and processes
• Experience with the Jira platform
• Fluency with product, design, and prototyping tools (Figma, Google Suite, Miro)

Benefits

• No benefits