Job Description

The Field Service Technician maintains retail store technologies and computer systems, performing installations, repairs, and support services for Toshiba and non-Toshiba retail products in various commercial environments. Responsibilities include product installation, troubleshooting, and customer communication, with a focus on meeting customer commitments and minimizing disruptions.

Responsibilities

• Perform repairs and services on products in assigned territory
• Install equipment in new and/or remodeled sites
• Perform maintenance on supported equipment
• Troubleshoot and fix complex problems over the phone
• Travel to customer locations for installations and modifications
• Communicate with customers and team members
• Plan and schedule work to meet objectives
• Document installation activities
• Manage trunk stock
• Perform other related duties as assigned

Requirements

• High School Diploma with 4+ years of related experience
• IT/Technical degree or certificate preferred
• 100% travel, domestic and/or air travel
• Operational knowledge of computer technology and retail devices
• General knowledge and experience in IT service and support
• Mechanical aptitude with competency in electricity & electronics
• Ability to follow directions and communicate clearly
• Good Customer Service skills
• Ability to multitask and prioritize
• Good written and oral communication skills
• Ability to recognize and understand IT signal and power cables
• Self-motivated and strong work ethic
• Problem solving and Organizational skills
• Ability to work long hours
• Ability to work varying shifts

Benefits

• No benefits