The Integrations & Technical Support Specialist at ezCater onboards and supports API integrations with restaurant brands and vendors, providing technical training and troubleshooting integration issues.
Responsibilities
Onboard new API integrations with restaurant brands and third-party vendors
Diagnose and resolve API process issues
Provide technical training
Document and troubleshoot API integration processes
Collaborate with internal teams
Engage with clients and vendors via email and video conferencing
Identify opportunities for learning
Test API integrations
Requirements
Ability to resolve issues under pressure
Ability to understand data and business needs
Understanding of API integrations
Exceptional communication skills
Curiosity and creativity
Understanding of REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
Operational understanding of technical integrations