Job Description

The Customer Success team at Whatnot is responsible for driving sustainable business growth and fostering deep relationships with sellers. The role involves collaborating with strategic partners to help early sellers achieve business success. The Customer Success Manager will help define the post-sales motion, develop seller relationships, and drive seller growth.

Responsibilities

• Develop and nurture seller relationships
• Serve as a trusted advisor and business consultant
• Manage a pipeline of high growth sellers
• Develop strategies for adoption, growth, and retention
• Partner with cross-functional teams
• Perform project management on initiatives

Requirements

• 4+ years of client-facing experience in sales, customer success, or account management
• Analytical skillset
• Strong problem-solving, organization, and multitasking skills
• Experience in planning and leading strategic initiatives
• Exceptional interpersonal skills

Benefits

• No benefits