Job Description

Lead Bank is seeking an enthusiastic and customer-focused IT Helpdesk Specialist to join our Information Technology team. This entry-level role is ideal for someone beginning their career in IT or with 1–2 years of related experience. The IT Helpdesk Specialist will be responsible for providing day-to-day technical support to employees and assisting with basic maintenance of our IT systems across branch and office environments.

Responsibilities

• Provide first-line technical support for employees, both in-person and remotely, by troubleshooting hardware, software, and connectivity issues
• Set up and configure desktops, laptops, phones, and peripheral equipment for new hires and existing staff
• Support onboarding and offboarding processes, including account setup, password resets, and equipment handoffs
• Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns
• Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room technology
• Escalate more complex issues to senior IT staff when necessary and follow up to ensure resolution
• Maintain an organized inventory of IT equipment and track hardware assignments
• Stay current on internal IT policies, security practices, and basic troubleshooting methods

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 0–2 years of experience in a technical support, help desk, or desktop support role
• Familiarity with Windows and/or Mac operating systems
• Basic knowledge of networking concepts (e.g., IP addresses, Wi-Fi connectivity, printers)
• Customer service mindset with strong verbal and written communication skills
• Willingness to learn and grow in a team-oriented environment
• Ability to follow documented procedures and work independently with guidance
• Experience with help desk ticketing systems (e.g., Jira, Zendesk, Freshservice) preferred
• Familiarity with Active Directory preferred
• Familiarity with Microsoft 365, Google Workspace, or other common business productivity tools preferred
• Exposure to mobile device management (MDM) or identity and access management tools is preferred

Benefits

• No benefits