Job Description

As a Senior Product Manager, Customer Experience (CX), you’ll partner with our Engineering and Delivery teams to lead a multidisciplinary squad that is part of the customer experience solution that is used today to support critical business processes. This opportunity involves leveraging the power of Generative AI to deliver business outcomes at scale directly.

Responsibilities

• Build and drive strategic product roadmaps
• Articulate the problem to be solved
• Define requirements and manage backlogs
• Build a shared understanding of product requirements
• Develop clear, actionable product artifacts
• Own scope management and feature prioritization discussions
• Work in lockstep with designers and engineers
• Lead technical discussions with engineers
• Analyze data to identify patterns and opportunities
• Manage and document technical dependencies and API requirements

Requirements

• 7+ years of experience in product management
• Strong understanding of Generative AI technologies
• Proven technical background
• Experience working with product development teams and agile methodologies
• Ability to analyze market trends and customer needs
• Proven ability to identify and solve complex problems
• Excellent written and verbal communication skills
• Ability to articulate complex technical concepts
• Demonstrated ability to lead cross-functional teams
• Strong project management skills
• Passionate about delivering exceptional customer experiences
• Ability to gather and integrate customer feedback

Benefits

• No benefits