Job Description

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions.

Responsibilities

• Provide clients with technical recommendations and best practices for Ping solutions
• Facilitate visibility into company’s product roadmap
• Assist with configuration help on features and flows
• Coordinate and conduct business reviews
• Assist in planning, strategizing roll-outs and upgrades
• Provide customers with ad-hoc training
• Engage in the escalation and priority of support tickets
• Provide product demonstrations
• Coordinate with other Ping Identity teams
• Provide feedback to Product Management
• Occasional availability during off-hours

Requirements

• Understanding of Java and knowledge of web technologies
• 5+ years’ enterprise customer facing experience
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Ability to manage proactive and reactive tasks
• Proven track record in managing relationships with large enterprise clients
• Experience with Identity Management, Access Management or Federation

Benefits

• No benefits