Job Description

Figure is seeking a customer-focused Customer Success Associate to handle inbound calls, chats, and emails, providing expert guidance on products and navigating the application process. The role involves resolving customer issues, promoting brand loyalty, and contributing to process improvements within a fast-paced call center environment.

Responsibilities

• Handle inbound calls, chats, and emails
• Provide expert guidance on products
• Help customers navigate the application process
• Troubleshoot issues and resolve concerns
• Promote brand trust and loyalty
• Identify trends and contribute ideas
• Provide technical support
• Conduct video notary sessions
• Participate in training programs
• Contribute to a collaborative team environment

Requirements

• 1+ years in a customer-facing role
• BA/BS preferred
• Dependable and reliable team player
• Adaptable and open to change
• Clear, confident, and compassionate communication skills
• Ability to become a licensed e-notary
• Successfully complete compliance training
• Solutions-oriented mindset
• Ability to build trust and rapport
• Process driven organizational skills
• Quick and flexible learning style

Benefits

• No benefits