Job Description

DeepIntent is seeking an experienced Sr Director, Client Success to join their Client Success team. The Sr Director will oversee a people pod while supporting a book of business and building relationships to understand clients business goals and help them achieve success using DeepIntent’s solutions.

Responsibilities

• Manage operations associated with key strategic accounts
• Manage, mentor and coach a pod of Associate Client Success Managers and Client Success Managers
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Take a proactive approach working with agencies, holding companies, and brands in planning and scaling the business to achieve high growth plans
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Requirements

• 8+ years of working experience in a Client Success role within the programmatic industry
• Extensive people management experience within account management/client success
• Great passion for digital and an understanding of the digital advertising landscape
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
• Detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Benefits

• No benefits