Job Description

A senior role at Flexport focused on ensuring merchant success and driving growth in fulfillment services. The Account Manager acts as a liaison between merchants and internal teams, ensuring communication, strategic alignment, and operational excellence. The role requires strategic insight and hands-on execution to support merchant retention and satisfaction.

Responsibilities

• Establish and nurture relationships with merchants
• Act as the primary point of contact for merchants
• Serve as an advocate for the client within Flexport
• Drive merchant success through retention strategies
• Collaborate with merchants to understand business goals
• Seek opportunities to upsell and expand offerings
• Educate merchants on Flexport's capabilities
• Lead initiatives to drive adoption of new tools and services
• Monitor client-specific metrics
• Use data-driven insights to provide recommendations
• Collaborate cross-functionally to address challenges
• Communicate client needs and industry trends

Requirements

• Bachelor’s degree in Business or related field
• Significant experience in account management or client success (5+ yrs)
• Strong knowledge of e-commerce fulfillment processes
• Exceptional communication and interpersonal skills
• Strong analytical skills
• Proactive problem-solving and strategic decision-making skills
• A “compliance-first” mindset

Benefits

• No benefits