As a Lead Conversational Designer, you will set the vision and strategy for conversational experiences across our client portfolio, directing a team of designers and collaborating closely with product, engineering, and customer success.
Responsibilities
Establish and champion conversation‑design standards, frameworks, and style guides
Lead, mentor, and grow a team of conversational designers
Drive the end‑to‑end design process for high‑impact client engagements
Translate complex business requirements and data insights into user‑centric conversational experiences
Oversee conversation CMS and tooling strategy
Partner with Product Management to influence the roadmap
Serve as executive‑level design consultant for strategic accounts
Ensure all conversational solutions adhere to U.S. banking regulations and industry security standards
Foster a culture of experimentation and continuous improvement
Direct conversation architecture for the company’s most complex, multi-channel AI deployments
Manage resource allocation and project prioritization for a team of designers
Define and refine LLM prompt strategies
Collaborate with integration teams to design secure, end‑to‑end flows
Own design review rituals, quality‑assurance checkpoints, and post‑launch optimization sprints
Requirements
7+ years designing conversational experiences
3+ years leading design teams or complex programs in SaaS, FinTech, or other regulated industries
Deep expertise in conversation‑design principles, UX writing, multimodal interaction, and information architecture
Proven mastery of NLU/NLP platforms, annotation processes, and LLM prompt engineering
Familiarity with analytics tools and SQL/BI dashboards