Job Description

As a Product Support Specialist, you'll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs. You will also identify and close gaps in technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for supporting customers at scale.

Responsibilities

• Become an expert in Anthropic products
• Respond to user support cases
• Communicate with a wide range of user personas
• Manage on-call tasks for high-urgency user issues
• Prioritize and adapt to an evolving product landscape
• Make informed decisions in new situations
• Partner with engineers and stakeholders to resolve user issues
• Suggest and drive improvements to increase user satisfaction
• Uplevel team’s technical knowledge

Requirements

• Experience in technical product support, including API debugging
• Familiarity with APIs and technical SaaS products
• Ability to thrive in fast-paced situations
• Strong user empathy and expertise in support case lifecycle
• Crisp written communication skills
• Enjoy helping others learn about new features
• Persistent and curious
• Experience contributing to the foundations of a support team
• Proficient in a technical environment
• Deep sense of ownership

Benefits

• No benefits