Job Description

The Customer Experience Department (CX) at The Farmer's Dog is seeking individuals to provide exceptional customer service via phone, email, and text, resolving inquiries related to billing, delivery, account information, and nutritional information. The role is a full-time, on-site position in Boca Raton, Florida, focusing on delivering a positive customer experience and contributing to the company's mission of improving pet health.

Responsibilities

• Deliver exceptional customer service through phone, email, text, and chat
• Resolve customer issues with empathy
• Respond to customers with thorough and accurate information
• Document customer interactions in contact management system
• Share information with colleagues
• Comply with company and department policies

Requirements

• Provide service with a human touch
• Comfortable speaking on the phone
• Resilient and able to overcome challenges
• Flexible and able to balance multiple priorities
• Able to de-escalate unhappy customers
• Outstanding interpersonal and organizational skills
• Treat each customer conversation as unique
• Operate with ownership and attention to detail
• Positive demeanor
• Dog lover

Benefits

• No benefits