Job Description

The Customer Experience Department (CX) is looking for people who will be the eyes and ears of our customer service organization. They need people who can consistently deliver a positive, world class customer experience via phone, email, and text. The goal is to resolve customer queries with fast, friendly, and courteous service.

Responsibilities

• Deliver exceptional customer service through phone, email, text and chat
• Resolve customer issues with empathy while building value in our products
• Respond to customers in a timely manner with thorough and accurate information
• Document customer interactions in our contact management system and CRM
• Share information about conversations with colleagues
• Comply with all company and department policies and procedures

Requirements

• Provide service with a human touch
• Comfortable speaking on the phone with customers
• Resilient and able to overcome challenges
• Flexible and comfortable balancing multiple priorities
• Able to de-escalate unhappy customers
• Outstanding interpersonal and organizational skills
• Treat each customer conversation as unique
• Operate with ownership and have strong attention to detail
• Keep a positive demeanor as you learn and grow

Benefits

• No benefits