Job Description

Lyra Health is seeking a Director of Customer Success Implementation to provide strategic leadership and oversight for the implementation function, ensuring exceptional customer experience and scalable operations. The role involves leading a team, building relationships, and driving business impact in a high-growth environment.

Responsibilities

• Define and drive the strategic vision for Customer Success Implementation
• Lead the strategic evolution of the implementation function
• Mentor and lead a team of Implementation Managers
• Oversee the end-to-end customer implementation lifecycle
• Develop and implement strategies for stakeholder engagement
• Serve as a key leader in cross-functional initiatives
• Drive continuous improvement initiatives
• Be the primary escalation point for critical customer implementation issues
• Lead talent acquisition, development, and retention strategies
• Partner with Sales, Product, Engineering, and Customer Success leadership

Requirements

• Bachelor’s degree
• 10+ years of work experience in a high-growth environment
• 3+ years of experience in people management
• Experience in the employer-sponsored health benefits space
• Deep passion for mental health
• Exceptional executive-level communication skills
• Proven ability to manage complex projects
• Strong analytical and strategic thinking skills
• Extensive experience with CRM and project management tools

Benefits

• No benefits