Job Description

The Enterprise Customer Success Manager will support the long-term success of enterprise customers in North America, providing support throughout their entire life cycle including deployment, training, and adoption. They will manage a book of business, ensure customer health, identify upsell opportunities, and build strong relationships with key stakeholders.

Responsibilities

• Manage book of business, ensuring customer health and adoption
• Identify upsell opportunities
• Develop success plans to achieve customer objectives
• Build strong relationships with stakeholders
• Track key metrics and make recommendations
• Provide technical and business solutions on the SevenRooms platform
• Collaborate with various teams

Requirements

• 4+ years of experience in Customer Success or Account Management
• Excellent verbal and written communication skills
• Ability to influence at all levels
• Experience building and implementing systems for internal communication
• Ability to manage multiple projects

Benefits

• No benefits