Job Description

The Technical Support Representative will work with hospitality operators to troubleshoot issues, instruct on product functionality, and strategize to maximize customer ROI. The role involves responding to tickets, answering calls, and creating tailored product strategies. The ideal candidate is independent, empathetic, and driven by client happiness.

Responsibilities

• Resolve customer queries by email and phone
• Provide prescriptive solutions to maximize ROI
• Maintain comprehensive knowledge of the SevenRooms platform
• Document problem resolution steps
• Prioritize issues based on customer impact
• Use and understand multiple systems and solutions

Requirements

• 1+ years in a customer-facing support or strategic account management role
• Familiarity with support platforms like Zendesk, Jira, or Salesforce
• Outstanding written and oral communication skills
• Highly-collaborative and positive attitude
• Ability to work in a fast-paced startup environment
• Proven track record in building positive client relationships
• Strong analytical, critical thinking, and problem-solving abilities
• Technical aptitude and understanding of the hospitality software industry

Benefits

• No benefits