The Associate Account Manager is responsible for servicing customer accounts and relationships. They will oversee campaigns, collaborate with various teams, recommend strategies, and educate customers about DoubleVerify products.
Responsibilities
Service customer accounts and relationships
Oversee campaigns
Collaborate with teams
Recommend strategies
Educate customers
Establish and maintain client touchpoints
Share reporting and identify inconsistencies
Identify common questions and challenges
Build and nurture client relationships
Identify potential churn risks
Perform monthly audits
Maintain AM dashboard
Upload client documents
Complete internal trackers
Provide regular updates
Requirements
1-3 years overall work experience
1-2 years of experience in Sales or Account Management
Understanding of the online advertising industry
Bachelor’s Degree
Exceptional command of Microsoft Excel and PowerPoint
Self-motivated and a team player
Ability to handle multiple deliverables
Outstanding written and verbal communication skills
Ability to interact with all levels of management
Organized with attention to detail
Passion for the advertising technology space
Experience at an advertising agency, publisher, ad network or demand side platform (preferred)
Experience with Ad Serving technology (preferred)
Understanding of the online media marketplace (preferred)
Experience managing online media products (preferred)