Job Description

As a Technical Operations Supervisor, you will play a pivotal role in guiding a talented team. You'll manage daily operations, provide expert technical support, and lead the development of innovative processes. Your leadership will drive day-to-day including workload management, technical support, training, process development, staff development, and ensuring the team remains at the forefront of the industry's technological advancements.

Responsibilities

• Assign work and set priorities to ensure team productivity and effectiveness
• Balance customer requirements with downstream risks to deliver parts on schedule
• Identify areas for improvement, implement and ensure sustainment of improvement measures
• Exhibit ownership of Tech Ops processes and monitor metrics
• Continuously dissect performance to identify improvement opportunities
• Collaborate with management, cross-functional teams, and Software Development to improve processes
• Assist management with defining work standards and measures
• Perform HR tasks such as recruiting, performance management, training, recognition, and corrective actions
• Resolve interdepartmental technical issues and provide expert solutions
• Assess resource needs and assist with resource allocation
• Analyze parts to process prototyping and production quotes and orders
• Ensure team complies with quality and safety standards
• Adhere to company policies and operational procedures
• Perform additional tasks as assigned

Requirements

• Bachelor's degree in Engineering and/or Business Administration or equivalent experience
• Minimum 2 years of experience operating company-specific software in a Technical Operations role
• Knowledge and understanding of analysis and manufacturing processes in at least 2 major 3DP technology areas (SLA/AP/PLY, MJF/SLS, or DMLS)
• Ability to gain and retain respect of direct reports and other employees
• Ability to work in a fast-paced, team-oriented work environment
• Excellent written and oral communication skills
• Excellent customer engagement skills
• Ability to represent the technical operations department with respect and professionalism
• Ability to develop and deliver presentations to groups of various sizes and leadership levels
• Strong attention to detail
• Demonstrated leadership skills
• Ability to read technical drawings

Benefits

• No benefits