Job Description

Centuria Corporation is seeking an experienced, detail-oriented, driven Help Desk Manager to support activities for DEVCOM-AC. This manager will oversee a help desk team responsible for supporting laptop/desktop/portable Electronic Devices (PED) OS installation, configuration, and security, patching the OS, installing, configuring, removing software, configuring user network accounts and email, troubleshooting, and implementing repair solutions for PC, printer, PEDs, and network problems, and managing local area network and virtual private network connections.

Responsibilities

• Understanding of ticketing protocol, metric tracking, and monitoring of employee progress
• General reporting to government leadership on help desk team progress
• General understanding of GFEBS and LMP systems
• Effectively managing a team of employees supporting government customers across IT areas
• Support and compliance with established IT procedures
• Understanding of workstations, peripherals, communications devices, and operating system/application software
• Documenting and tracking progress of tickets and issues within a government-approved system
• Overall understanding of staff management, conflict resolution, team construction, and escalation thresholds

Requirements

• High attention to detail and accuracy
• Self-starter with motivation and eagerness for improvement
• Ability to multi-task and adapt to changing situations
• Effective verbal and written communication skills
• Strong problem-solving and analysis skills
• Positive customer-service focus with active listening and solution recommendation skills
• Ability to work independently and collaboratively, follow-through on projects, and complete work accurately and timely with minimal supervision
• 5+ years of experience within government contracting performing basic and intermediate design functions
• College education preferred

Benefits

• No benefits