Job Description

We are looking for a talented and motivated support engineer to join our team and provide excellent technical support for our software, Stelo Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions related to the installation, configuration, performance-tuning and use of our product.

Responsibilities

• Provide technical support to customers via Zendesk, email, phone, and remote sessions
• Perform software installation and upgrade, replication configuration and tuning
• Troubleshoot data replication issues and provide solutions
• Play the DBA role for internal dev environments (Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.)
• Develop and maintain technical expertise in data replication product and related technologies
• Document customer issues and solutions in internal knowledge base
• Be available for occasional on-call support

Requirements

• Bachelor's degree in computer science, information systems, or related field
• Excellent problem-solving and troubleshooting skills with strong customer service orientation and clear communication abilities
• 2+ years of experience in Db2 administration (installation, configuration, performance-tuning, backup, recovery, troubleshooting)
• 2+ years of experience with big data technologies (Databricks, Kafka, Confluent, etc.) and data warehouses (Snowflake, Big Query, etc.)
• Strong understanding of networking concepts (TCP/IP, DNS, routing) and troubleshooting connectivity issues in hybrid environments
• Proficiency in diagnosing and resolving problems related to firewalls, VPNs, and SSL/TLS impacting database communication and data replication
• Proficiency using diagnostic tools (Wireshark, traceroute, netstat, cloud-native monitoring)
• Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues (latency, packet loss, misconfigurations)
• Familiarity with Linux and Windows Server environments

Benefits

• No benefits