Job Description

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life. You're responsible for recruiting, training, and developing your team, overseeing all aspects of the retail business, from managing budgets to exceeding sales targets. You'll create an environment that fosters a strong customer experience, staff experience, and operational excellence.

Responsibilities

• Collaborate with team to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Educate customers and staff on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging).
• Increase product knowledge and make informed product recommendations.
• Develop and execute business plans to achieve short- and long-term sales goals.
• Recruit, train, and develop management and staff teams.
• Demonstrate leadership practices and coach team members.
• Prioritize shop compliance and ensure staff training on company standards.
• Manage ordering, inventory, and waste to ensure the right products are in the store at the right times.
• Create and execute merchandising plans to improve KPIs and maintain a clean and beautiful work environment.
• Ensure appropriate staffing levels at peak times and manage breaks and meals.
• Maintain a diverse team and inclusive environment.
• Address performance concerns with empathy and create action plans for improvement.
• Demonstrate equal employment opportunity practices.

Requirements

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings, and weekends.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems.

Benefits

• No benefits