Job Description

Zscaler is seeking a Resident Engineer to assist clients in implementing, setting up, and managing their Zscaler solution. The role involves collaborating with the Zscaler Professional Services team, integrating with customer security teams, assisting with testing and troubleshooting, providing status reports, and responding to unplanned events, potentially including after-hours support and travel to customer locations.

Responsibilities

• Collaborating with and assisting the Zscaler Professional Services team
• Integrating with customer's cyber security/network security team(s)
• Providing configuration guidance, recommendations, and best practices
• Assisting customers with testing and troubleshooting
• Escalating issues to Zscaler Support, Engineering, and Cloud Operations
• Providing regular status reports for critical incidents, projects, and proactive services
• Responding to unplanned events, including after hours for Severity 1 issues
• Willingness to work out of normal business hours without prior notice (upon customer demand)
• Ability to travel to customer location(s) to assist with short-term customer goals

Requirements

• 6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or Support Engineer
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM)
• Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows-based systems
• Knowledge with network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
• Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist - Intermediate
• Active US SECRET clearance or higher

Benefits

• No benefits