Job Description

The Head of Americas Client Services will lead and manage the client services division, overseeing a team of Regional Vice Presidents and an organization of 120+ professionals. This leader will be responsible for driving strategic initiatives focused on client satisfaction, driving their business performance and leading a high performing team across Americas. The ideal candidate will have a proven track record in senior leadership roles, with experience in managing large teams, driving strategic change, and delivering measurable results.

Responsibilities

• Provide strategic oversight and leadership to the Client Services division
• Directly manage Regional Vice Presidents
• Oversee goal setting and performance management of a 100+ person team
• Cultivate a coaching culture
• Serve as a key member of the Revenue and StackAdapt leadership team
• Develop and implement a strategic roadmap for the client services organization
• Drive the excellence of the department focused on strategic, data-driven approach
• Collaborate with other departments (Sales, Marketing, Product)
• Build and maintain strong relationships with key clients
• Develop and oversee client satisfaction and retention strategies
• Represent the company in client meetings, presentations, and negotiations
• Establish and monitor key performance indicators (KPIs)
• Use data and analytics to drive continuous improvement
• Report on departmental performance to the executive team
• Implement best practices and process improvements
• Ensure compliance with company policies, industry regulations, and client agreements

Requirements

• 15+ years of experience in client services, account management, or a related field
• 5+ years in a senior leadership role
• Proven track record in the AdTech space
• Deep experience and passion for people management
• Strong analytical skills
• Exceptional communication and interpersonal skills
• Demonstrated ability to think strategically and execute methodically
• Deep data acumen and understanding
• Ambassador for a strong performance culture
• North America experience required

Benefits

• No benefits