Job Description

As an Account Manager in the Commercial segment, you will play a vital role in growing existing customer partnerships with Culture Amp. Your goals include understanding customer challenges, offering aligned solutions, building a pipeline of expansion opportunities, and managing that pipeline to close. You will work closely with cross-functional teams to deliver an exceptional customer experience.

Responsibilities

• Develop a comprehensive understanding of customer needs, industry trends, and communication styles.
• Identify and prioritize opportunities to increase product adoption.
• Deepen connections with HR teams, leadership, and key stakeholders to expand customer relationships.
• Work closely with cross-functional teams to deliver exceptional customer experience.
• Conduct in-depth research on customers' businesses to bring valuable insights and drive customer value.
• Develop strategic account plans emphasizing efficiency and volume.
• Effectively utilize Salesforce to manage account activities, provide forecasts, and ensure Salesforce hygiene.

Requirements

• 2-3 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+).
• Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry.
• Strong ability to build and progress pipeline opportunities for account expansion.
• Exceptional communication and presentation skills.
• Experience in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees.
• Familiarity with sales methodologies such as MEDDPICC, and a solid understanding of deal stage progression, objection handling, competitor positioning, and negotiation tactics.

Benefits

• No benefits